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The Start of the System
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For years, Dru Scott helped corporations in the US and Europe by consulting and training in how to deliver blue-ribbon customer satisfaction. Then she discovered a more time-effective way to train and encourage on-going improvements. It's by using the right measurements and team scoreboards and by giving work "sport's appeal." All these build teamwork, add motivation, and spark innovation for long-term improvements in customer satisfaction, repeat business, and growth. When she married Bert Decker, a widower with three teenagers, she discovered that scoreboards could even help a blended family get on the right track.
"We measure everything."...Charles Schwab
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The Benefits |
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Now she helps
leaders save time and money by building training into
the process. |
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"I know of no one
in the world who does a better job of training than
Dru Scott."
...Peter F. Drucker
The right measurements
and scoreboards help you:
• Multiply leadership time.
• Help individual contributors be self-starters.
• Spark innovation from top to bottom.
• Build teamwork.
• Cut burnout in leaders, managers, and employees.
• Answer the gnawing question: “How are
we doing?”
• Shorten meetings and make them more effective.
• Increase repeat business with your ideal customers.
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