What's the Big Idea?

When you want to improve it, measure it.
When you want people to improve it, help them measure it.
When you want people to add more value to their customers, help them put up Scoreboards for Success.
Because: What you measure is what you get!

 Great time-saver and team-builder, what exactly are scoreboards?

Scoreboards are numerical indicators that show how rapidly an organization is moving in its desired direction. These scoreboard charts:

  • can be understood quickly
  • show on-going progress
  • inspire the desire to improve

Most scoreboards are low-tech charts on the wall; although some are high-tech displays on the desktop.

Here's a great example of Scoreboards for Success. One manager who had invested a number of months in helping people measure what their group contributed to their customers took delight in walking by work areas and looking at the charts that people put up on their walls. He said that he even enjoyed the nickname people gave the organization: Charts R Us. But he said that an important step on the way to being Charts R Us was the small sign he had on his desk:

In God we trust. All others bring data.
 Why use Scoreboards in an Organization?

Although I have years of experience with corporations in validating and using the MTM principles to build repeat business and customer satisfaction in the least time, I've found the principles also are vital to help non-profits flourish. The right scoreboards encourage improvements, service, cooperation, and growth in every organization. These tools are inexpensive. They are encouraging. And most of all, they work because they help people know the truth
 Any other reasons to use the right metrics and scoreboards?

Proven principles from corporations can be applied to any organization large or small, profit or non-profit. You can have: More motivated people, more teamwork, and enhanced customer satisfaction in organizations!

Measurements that Motivate and Scoreboards help:

  • To provide people with an opportunity to celebrate improvements.

  • To answer the big question that most people ask, "How are we doing?"

  • To build teamwork: When people have a measurement presented in the right way, they automatically want to improve.

  • To encourage staff and volunteers to keep on doing the right things

  • To increase people's creativity, energy, and desire to volunteer.

  • To prevent leadership burnout. A leader may see a problem, may mention it repeatedly, and still people may not be motivated to improve. Once people see scoreboards — that avoid the common measurement mistakes — they will find ways to improve.

Scoreboards balance the natural lean of organizations inward. The right scoreboards help leaders, staff members, and volunteers keep the focus and energy on outward contribution and service.

Scoreboards help people focus on the future. The pull of the past can be considerable. Just think of how often this statement is expressed, "We've always done it this way."

"We measure everything."...Charles Schwab

"I might not like a decision, but I always know it was made with facts and fairness." ...Employee at Charles Schwab

 If metrics and scoreboards help this much

why don't we hear more about them?

Three reasons blanket the spotlight they deserve:

  1. Employees resist them at first.
    While most senior executives with 30,000 foot overview embrace the idea of measures, most operating people resist them for several reasons: Negative experience with bad measures. Fear due to the lack of success stories about good measures. Another reason is the reality that most managers have never been trained in how to put together and support Scoreboards for Success. That's where we can help.

  2. Most measures are proprietary.
    Few companies invite the competition over to show them how to win. That's why the success stories I'm including have general industry references rather than specific company or ministry names.

  3. It's easier said than done.
    Installing Metrics That Motivate and Scoreboards for Success is like hearing an expert say "Buy low and sell high," "Eat fewer calories and you'll lose weight," or "It's fourth and ten, complete that pass." It is easier to explain a principle than it is to implement it. In addition, proximity can blind the eye to opportunities for innovation.

 What are the mistakes managers make in measurement?

See: "The 10 Biggest Measurement Mistakes Managers Make"
 Click Here

 What's your favorite example of a scoreboard success?

One company increased truck driver team work and improved on-time deliveries from 20% to 90%. This success story shows how very simple scoreboards can be highly-effective.

See the success story of: THE ON-TIME TURN AROUND:
 Click Here


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