A Quick Self Quiz on Your MTM Savvy
Check yourself. Find the MTM mistake in each of these statements.

Check yourself with the following ten statements.

  • What is the measurement mistake?
  • What is the tool to improve it?
  • Fill in the blanks, then click here for the answers
  1. Something's wrong in our service department. I'm getting a lot of complaints escalated to me.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  2. Our situation is different. You can't really measure it.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  3. We can't measure it because we don't completely control it.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  4. I want to get metrics in place so I can measure each person's productivity.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  5. We chart absenteeism.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  6. I know we should get out and visit some customers, but we never have time. We have to meet our numbers each week.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  7. Our average queue time is down to 29 seconds, so we're giving great customer service.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  8. I think we're doing a good job. We're getting a 3.2 rating on a scale of 4.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  9. We sent a 2-page survey to 500 customers, and we only got back 17 responses.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________

  10. We track what each group does, but they just aren't motivated.

    Mistake:___________________________________________________

    MTM Tool:__________________________________________________
 
 Any areas to improve?

Contact Us

Dru Scott Decker
Metrics That Motivate
106 Point Lobos
San Francisco, CA 94121
 
Phone: 415.750.1313

 
 

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